Privacy Policy

1. Introduction

Welcome to Igsby ("Igsby," "we," "our," or "us"), headquartered in Phoenix, Arizona, United States. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-tenant platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and other registration details
• Profile Information: Profile photos, display names, and other profile details you choose to provide
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Content: Posts, comments, messages, products, events, and other content you create or upload
• Communication Data: Messages you send to us or other users

2.2 Information Collected Automatically

• Usage Data: How you interact with our services, pages visited, features used
• Device Information: IP address, browser type, device type, operating system
• Location Data: General location information derived from IP address
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies (see Section 5)

2.3 Information from Third Parties

• Authentication Services: Information from Firebase Authentication when you sign in
• Payment Processors: Information from Stripe for payment processing
• Analytics Services: Usage analytics from Google Analytics (if enabled by site administrators)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Payment Processing: To process payments, manage subscriptions, and handle refunds through Stripe
• Communication: To send you service-related notifications, updates, and respond to your inquiries
• Content Delivery: To display your content and enable interactions between users
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Security: To detect, prevent, and address fraud, security issues, and violations of our terms
• Legal Compliance: To comply with legal obligations and enforce our terms and policies

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted service providers who assist us in operating our platform:

• Firebase (Google): Authentication, database, storage, and hosting services
• Stripe: Payment processing and financial transactions
• Mailgun: Email delivery services
• Google Analytics: Website analytics (if enabled by site administrators)
• Vercel: Hosting and infrastructure services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Public Information

Some information you provide may be publicly visible, such as your profile information, posts, and content you choose to make public. This information may be accessible to other users and may appear in search results.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze site traffic and usage patterns
• Enable certain features and functionality

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of our services.

Third-Party Cookies: Some site administrators may enable Google Analytics, which uses cookies to track website usage. This is controlled by individual site administrators.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication and authorization systems
• Regular security assessments and updates
• Access controls and audit logging
• Secure payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Our data retention policies include:

• Active User Accounts: Retained while your account is active and for a reasonable period after deactivation
• Payment Records: Retained as required by law for financial record-keeping
• Content: Retained until you delete it or request deletion
• Logs and Analytics: Retained for up to 1-3 years depending on the type
• Security and Audit Logs: Retained for up to 7 years for security and compliance purposes

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You can access and download your personal information through your account settings. You may also request a copy of your data in a portable format.

8.2 Correction and Updates

You can update your personal information at any time through your account settings.

8.3 Deletion

You can request deletion of your account and personal information. We will honor such requests, subject to legal obligations and legitimate business interests.

8.4 Objection and Restriction

You can object to certain processing of your information or request restriction of processing in certain circumstances.

8.5 Opt-Out

You can opt out of marketing communications by updating your email preferences. You may not opt out of service-related communications.

To exercise these rights, please contact us at the information provided in Section 11.

9. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including using standard contractual clauses and other mechanisms as required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@igsby.com
Address: Igsby, 2415 E Camelback Rd Suite 700, Phoenix, AZ 85016, USA

For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.